Can i pickup my order?
We do not offer any pick-up at the moment. Our warehouse is not designed for pick ups.
Can i track my order?
We send you the tracking information once our courier label is generated. Be sure to check your junk/spam folder in case it lands there
Can i change my delivery address after my order has been placed?
We might be able to change the delivery address, it depends on case by case basis. Please email us if you find your address is invalid and we will try our best to help you.
What are your delivery time-frames?
We always strive to ensure on-time delivery, there might be instances when package may be delivered past the confirmed date. You can read about delivery time-frames from Shipping & Delivery
How long does it take to process my order?
We deliver your order within 24 hours after receiving the payment. Sometimes payment is delayed due to 3rd party payment gateway system, in that case your order can take up to 48 hrs. So, please wait for at least 48 hrs before contacting us about the shipment of your order.
Do you ship internationally?
We offer international shipping to Australia and a few other selected countries. Please note that when your package arrives in your country, it may be subject to import duties and taxes imposed by the customs authorities. These charges are beyond our control, and we are unable to determine the exact costs in advance. We recommend contacting your local customs office for more information regarding the applicable taxes and fees.