Our goal is to ensure your full satisfaction with your purchase. Please read our Refund and Return policy for detail:-
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund, partial refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain categories of products are ineligible for returns or refunds. This includes items with additional packaging intended for specific occasions, such as Birthdays, New Year gifts, Christmas gifts, or Father’s Day gifts etc… Additionally, we cannot accept returns or provide refunds for products that have been partially used or opened for testing purposes.
Additional non-returnable items:
- Gift cards
- Downloadable vouchers
- Some personal care items like cream and body lotions
To complete your return, we require an order number of your purchase along the buyer’s detail.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- If item is opened
- If the product’s description is wrong on our website.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days. Refund amounts are individually assessed. In typical cases, a 15% restocking fee, excluding the shipping fee, will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items or partially used items cannot be refunded.
We offer exchange for item(s) only in cases of defects or damages. If you receive a defective or damaged item, please notify us within one week of receiving it and provide pictures to email@example.com for our review. Once approved, we will process your replacement. In the event that an item is out of stock, a refund will be processed. Refund amounts are assessed on a case-by-case basis. In most cases, a restocking fee of 15% may apply if the fragrance has been opened.
Please note that fragrance preferences are highly individual, and we do not offer exchanges for items if you simply do not like the fragrance. We recommend trying a fragrance sample before purchasing a full bottle to ensure it aligns with your personal taste.
To return your product, you should email us and we will send you a return label.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
Updated at 28th Feb, 2022