We are a New Zealand-based company with our warehouse located in Auckland.
🕐 Order Dispatch:
- All orders placed before 1 PM are dispatched on the same business day.
- Orders placed on public holidays will be shipped the next business day.
🚚 Delivery Times:
- Auckland: 2-3 business days
- Outside Auckland: 3-4 business days
- Rural Deliveries: Additional 2 days
📦 Carefully Packed & Fully Insured:
- Every order is securely packed and fully insured for your peace of mind.
- In case of any issues, please don’t hesitate to call or email us – we’re here to help!
🎄 Christmas Cut-Off Update:
There will be no courier pickups from 24th-26th December. 🚚 Please allow an extra 2 days for rural deliveries.
🦠 Covid-19 Update:
Our team has now moved to remote work 💻— all staff are working from home during the lockdown. We are fully equipped and future-ready for any uncertainties. We will continue to process and dispatch all orders within 24 hours.
🚨 Level-4 Lockdown Update (19th Aug, 2021):
We are continuing to dispatch all orders within 24 hours. 🕒
🚨 Level-3 Step 2 Lockdown Update (29th Nov, 2021):
Due to additional safety measures and increased parcel volumes, please expect delivery delays of up to 5 working days for items in and out of Auckland. 🚛 Across the rest of NZ, delivery delays are reduced to 1 working day.
🟥 Red in the Covid-19 Protection Framework (3rd Dec, 2021):
We will continue to process and dispatch all orders within 24 hours. 📦
🌧️ State of Emergency in Otago (4th Oct, 2024):
Severe weather conditions, including heavy rain and flooding, continue to affect parts of Otago. As a result, courier operations in Dunedin will be impacted. Please expect delays with both pickups and deliveries in the affected areas. ⚠️
Stay safe and well! 🙏
We’ll keep you updated on any significant changes as they arise.
📢 Holiday Courier Pickup & Delivery Schedule 📦
Dear Valued Customers,
We’d like to inform you about our courier pickup and delivery schedule for the holiday season:
🎄 No Courier Services:
- 24th December through 26th December
🚚 Services Resume:
- 27th December
✨ Important Note:
Our website remains operational 24/7, so you can place your orders anytime! However, please expect delays for orders placed between 24th – 27th December, as they will be processed after courier services resume.
Thank you for your understanding and support. We wish you a joyful holiday season! 🌟🎁