Fee & Errors

Q. Why am I seeing shipping calculation error?

A. Either total weight of your order exits 25 kg or your postcode and/or Suburb is not in our supported shipping zone. Please verify your detail and make sure you don’t have any typo. Lastly, contact us so that we can help you to resolve your issue. 

Q. Why i am seeing a Processing Fee?

A. We do not charge any processing for orders within New Zealand. We charge processing fee for internal orders varies from 0.5% to 2% depending on the payment method you choose. This is the fee for our payment gateway providers.